Behavioral Healthcare Option's (BHO) services to managers and supervisors include in-depth training sessions designed to help identify, document, constructively confront and refer problem behaviors to the EAP before they become so severe the employee must be terminated. Services also include unlimited telephonic consultation for management, on-site critical incident response following trauma, and advanced coaching skills for managers.
We also provide a clear format for intervening on employee performance problems. This guarantees an employer to maximize the opportunity that the employee will listen to the information, while at the same time minimize the potential fear and anger that sometimes arises during these difficult discussions. In addition, employers will learn how to make a formal referral to the EAP (one in which you are able to receive feedback about attendance and compliance). This step can be useful with employees in whom there may be a parallel disciplinary process.
Finally, you will receive suggestions on what and how to say to the employee so that he/she clearly understands what the performance issues are. The employee will understand what behavior needs to be changed and what the consequences are for failure to meet the job standards.
Training classes can be designed to focus on specific issues that are important to your company. Some of our most requested training topics for front line managers and supervisors are:
BHO's training staff also delivers on-site Department of Transportation-Mandated Alcohol and Drug Training for supervisors. This training is in compliance with federal guidelines. It includes a review of federal regulations, signs and symptoms of drug and alcohol use at the work site, information about the specific drugs for which employees are tested, and the effects of these substances on physical, cognitive and emotional functioning.
If you would like to learn more about our management training classes, please call 1-800-559-9749.